This policy explains what information Triakshi AI collects when you use www.triakshi.in, why we collect it, who we share it with, and the choices you have. We have written it in plain language on purpose.
1. Who we are
Triakshi AI ("we", "us") is a product studio run by Bhagaban Paul, based in Kolkata, West Bengal, India. We build software products with founders and businesses.
For anything about your personal data, contact us at the email address shown on our Contact page.
2. The short version
- We collect what you give us when you contact us, book a call, or message us on WhatsApp, so that we can reply and work with you.
- We keep simple statistics about how the site is used. They do not identify you, and we set no cookies for this.
- We do not sell your information, show advertising, or run third-party tracking scripts.
- Your data is stored with trusted providers, some of them outside India (listed in section 5).
- You can ask us to show, correct or delete your data at any time (section 7).
3. What we collect and why
3a. Visiting the site
When you open a page, our server records a page view with:
- the page address, the website that sent you to us (domain only, for example linkedin.com), and any campaign tags in the link you clicked (utm_source, utm_medium, utm_campaign);
- your approximate location (country, region and city), worked out by our hosting provider from your IP address;
- your device type (desktop, mobile or tablet), browser and operating system, read from your browser's user-agent string;
- how long the page stayed open on your screen (capped at one hour) and how far down you scrolled;
- a keyed code derived from your IP address, which changes every day, so that we can count visitors without storing the address itself. We cannot turn this code back into your IP address.
We use this to see which pages and sources bring visitors, which stories get read, and what to improve. We set no cookies for this and we use no third-party analytics service. Automated visitors (crawlers) and our own signed-in team members are not counted.
3b. Writing to us through the contact form
If you send the form on the Contact page, we store:
- what you type: your name, email address, phone or WhatsApp number (optional), company (optional), what you need help with, the engagement you are interested in, and your message;
- where the enquiry came from: the page you sent it from, any campaign tags, the first page you landed on, the website that first sent you, and the last Launch Story you read. Your browser remembers these last three (see section 4) and sends them with the form;
- a keyed hash of your IP address. We use it only to limit each address to five submissions an hour. It cannot be turned back into your address.
We also check for automated submissions, for example a form sent faster than a person could fill it in. Those are discarded.
When you send the form, two emails go out through Google's Gmail service: an alert to us containing your enquiry, and an automatic confirmation to you. The confirmation repeats nothing you typed, and we send at most one per address per day.
We use your enquiry to reply, to understand what you need, to prepare a proposal and, if we work together, to run the engagement.
3c. Booking a call
The "Book a 30-min meeting" button opens a booking page run by Cal.com. What you enter there is governed by Cal.com's privacy policy. When your booking is made, rescheduled or cancelled, Cal.com sends us your name, email address, the meeting time, the Google Meet link, and the same page, campaign and journey details described in 3b, which we attach to the booking link. We store this with our enquiries so that we can prepare for and run the call.
3d. Messaging us on WhatsApp
If you type a message in the site's WhatsApp box and press send, we save that message, together with the page, campaign and journey details described in 3b and a keyed hash of your IP address (used for the same hourly limit). We then open WhatsApp with your message filled in. The site itself does not learn your name or phone number. Once you are in WhatsApp, the conversation, including your number, is handled by WhatsApp (Meta) under its privacy policy, and we can see it in our WhatsApp account.
3e. Working together
If you become a client, we will collect what the project and our agreement need, such as billing details and project information. We will tell you what we need at that time.
3f. Our team
Only our own team signs in to the site's admin area, using Google sign-in. That sets sign-in cookies for them. Visitors are never asked to sign in and receive no cookies.
4. What your browser remembers
The site stores a few small values in your browser, not on our servers:
- Your journey (in local storage): the first page you landed on, the website that first sent you, and the last Launch Story you read. It is sent to us only if you contact us, book a call or message us on WhatsApp, so that we know what you have already seen. It stays until you clear your browser's site data.
- Session notes (in session storage): whether you have seen the opening animation and whether the WhatsApp greeting has already appeared. These disappear when you close the browser.
None of these are cookies, none are sent to third parties, and none are used to track you across other websites.
5. Who we share your data with, and where it is kept
We share data only with the service providers that run the site, and only as far as needed:
- Supabase (privacy policy): our database, holding enquiries, bookings, WhatsApp messages and page-view statistics. Servers in Tokyo, Japan.
- Vercel (privacy notice): hosts the site and runs our server code, which also derives your approximate location from your IP address. Our server code runs in Tokyo, Japan; pages are served from locations near you.
- Google (privacy policy): sends our emails (Gmail), provides the Google Meet link for booked calls, and signs in our team.
- Cal.com (privacy policy): the booking page, if you book a call.
- WhatsApp (Meta) (privacy policy): the chat, if you choose WhatsApp.
- Cloudinary (privacy policy): stores the images we upload, and may see your IP address when your browser loads an image.
We do not sell personal data, we do not share it for advertising, and we do not use advertising or social-media tracking pixels.
Some of these providers keep data outside India. Indian law allows this unless the Government restricts transfers to a particular country. If that changes, we will change providers or this policy.
We may also disclose data where the law requires it, or to protect our rights or the safety of others.
6. How long we keep it
- Enquiries, bookings and WhatsApp messages: for as long as we are in touch, and for up to 3 years after our last exchange, so that we can pick up a conversation where it left off and keep records of proposals and work. After that they are deleted automatically. We delete earlier if you ask (section 7) and we have no legal reason to keep it.
- Page-view statistics: 13 months, then deleted automatically.
- Emails we send and receive stay in our Gmail account under the retention we apply to our own mailbox.
- Values in your browser (section 4) stay until you clear them.
7. Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask us to:
- tell you what personal data we hold about you and give you a summary of it;
- correct, complete or update it;
- delete it, unless the law requires us to keep it;
- withdraw consent to any processing that was based on consent;
- nominate someone to exercise these rights for you if you are unable to;
- hear and resolve a complaint about how we handle your data.
Email us at the address on our Contact page. We will answer within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
To stop the WhatsApp greeting or the journey memory on your own device, clear this site's data in your browser.
8. How we protect your data
The site is served over HTTPS only. Enquiries and statistics are held in a database that only our signed-in team can read, under rules that the database itself enforces. IP addresses are stored only as keyed hashes. Submissions are rate-limited and screened for automation. We take no payments through the site, so we never hold card details.
No system is perfectly secure. If we ever learn of a breach affecting your data, we will tell you and the authorities as the law requires.
9. Children
The site is for founders and businesses. It is not directed at anyone under 18, and we do not knowingly collect their data. If you believe a child has sent us data, contact us and we will delete it.
10. Changes to this policy
We will update this page and the date at the top whenever something changes. For significant changes we will say so clearly on this page.
11. Contact
Triakshi AI · Kolkata, West Bengal, India · email address as shown on our Contact page.